FAQ's

If you cant find what you are looking for please email us on hello@buthelabel.com.au

What if the item is wrong size - can I exchange it?

Absolutely, we'll be happy to send you a replacement. Just follow the instructions on our returns and Exchange page and we'll get started on a replacement for you.

What is your refund policy?

We want you to be 100% satisfied with your purchase, so if you don't love your item please follow the instructions on our returns and exchange page and we'll issue you your refund. We are happy to issue a refund on any item and for any reason. Unfortunately, we do not offer returns on sale items unless they are deemed faulty, all sales are final at the time of purchase.

What payment methods are accepted?

We accept all major credit cards and payments via PayPal and AfterPay.

How are BU pieces made?

All our items are ethically handmade by our amazing tailors in India. We believe in slow fashion and all our products are made with minimum wastage. 

How do I wash my Silk BU Pieces?

You can hand wash silk items at home using a very delicate wash liquid or mild detergent. Add the liquid to cold water and submerge the silk fabric and give it a gentle wash. Do not soak the item for longer than 20 minutes. Some Silk Fabrics are prone to colour bleeding so don't be concerned if the colour bleeds a little. To dry, simply hang or flat lay your item avoiding direct sunlight over long periods of time. 

How do I wash my Linen BU Pieces?

You can either hand or delicate machine wash your linen in cold water with mild detergent without bleach. If you choose to use machine please ensure your item is in a wash bag opting for a short and delicate cycle. To dry, simply hang or flat lay your item avoiding direct sunlight over long periods of time. Tumbler dryer can make linen brittle over time so avoid using a dryer if you can.